Cleveleys Morrisons Management Dashboard

Operations Overview

This section consolidates key operational guidance covering replenishment, scanning team activities, customer first principles, and manager routines.

Ambient Replenishment Guidance

Ensuring excellent availability requires efficient replenishment processes. Key aspects include:

• Operating Model: Follow the Twilight or Night Fill models as appropriate.
• Reporting: Use the inbound deliveries dashboard (link on homepage) for planning.
• Pre-Sort: Pallets with >3 commodities should be pre-sorted. Improves efficiency.
• Targeted Replenishment: Focus on high-traffic areas (Milk, Bread, Eggs, Food To Go) during peak times (12pm-4pm). Work backstock first.
• Drop And Fill: From 12pm, focus on filling gaps from capping shelves. Teamwork is key. Follow Capping Shelf Principles (one case high/deep, max 5 cases, unopened only, correct bay).
• Rumble (4pm-5pm): Manager-led teamwork activity to pull stock forward, remove cardboard, and identify replenishment needs for the evening.
• Fit For 5 (5pm): Handover process including visual checks, planning break cover, and capturing actions for evening/night teams.
• Priority Fill: Guidance on which product categories to prioritise when resources are limited (details in full guide).
• Simple Warehousing: Maintain a clean, organised warehouse adhering to 'One Product, One Place', clear zones (Delivery, Back Stock, Promo, Waste, Anomaly), and safety standards.
• Presentation Standards: Follow guidelines for flat layers, removing cardboard, pulling stock forward, and leaving gaps clean.

Full Ambient Replenishment Guide PDF available internally (Link not available externally).

'Scanning' Team Guidance

The Scanning Team handles all activities related to space, range, stock record, and price. This team works as one unit, following a priority order to ensure legal tasks are completed first.

Scanning Team Priority Order:

1. Code Checking Activity
2. Price Change Labels
3. Promotional Changes and Media/Marketing
4. Stock Management and Focal Tasks (inc. Space and Range Updates)
5. Overstock & Investigation

Key Task Timings & Details:

• Code Checking: Completed by Scanning Team for all pre-packed Fresh, Market Street, Fruit & Veg. Follow existing hours guidance.
• Price Integrity: Legal work (offer takedown, price increases) before store close. Remainder from 5am next day. SELs batch/print as normal (Sat for Mon, Mon for Wed).
• Promotional/Seasonal Changes: Completed by Scanning Team according to Execution Planner.
• Stock Management/Focal Tasks: Scanning Team handles Sunday counts & Scheduled Counts. Market Street team handles Market Street counts/gaps (Ops Mgr accountable).
• Overstock Investigation: Managed between 7am-9am daily after replenishment phase.
• Planogram Changes: Completed Sunday evening by Scanning Team.

Full Scanning Team Guide PDF available internally (Link not available externally).

Customer First Principles

Customer First is about delivering what matters most. Key elements include:

• Understanding Priorities: Knowing the top factors for store (Availability, Value, Range, Cleanliness, Fresh Quality, Promos, Helpfulness, Friendliness, Queues, Relevant Promos, Dates) and online experiences.
• Customer Promises ('555'): Our commitments covering Quality, Service, and Price.
• Key Service Asks: Greet customers, Offer a basket, Answer their questions (and say "Yes").
• Behavioural Pillars (15 Point Plan): Actions focused on Assistance (baskets, chairs, announcements, carry shopping), Experience (greet, thank you, tastings, quiet hour, offer ice), and Families (accompany parents, kids activities/checkout/trolleys, child-friendly facilities).
• Listening to Customers: Utilise Customer Roundtables, Accompanied Shops, and Intercepts. Feedback via Retail Wheel and Satisfaction Surveys.
• Observations: Regularly observe colleagues using the updated template, provide feedback and coaching.

Full Customer First Toolkit PDF available internally (Link not available externally).

Manager In Charge (MIC) Routines

The MIC booklet is a key tool for daily management and handovers.

Daily Structure:

• 7am-9am: Store Walk & SRP Update
• 9am-10:30am: Waste Validation
• 11am-5pm: Optic Tasks
• Before 2pm: Natasha's Law Checks
• 4pm: Rumble (Store Manager led)
• 5pm: Fit for 5 Handover
• Evening: Closedown preparation and execution

Key Processes:

• Fit for Trade Meeting (9am): Review actions from store walk, sales, customer feedback, availability, quality.
• Fit for 5 Handover (5pm): Walk store, capture key colleague info, review service opportunities, plan breaks, share absences, capture actions for SRP/Night teams, sign off in MIC book.
• Fit For Close Checklist: Review checklist prior to closing (Front of Store, Market Street, Shop Floor, Cash Controls, Warehouse, Store Closure checks).

Full MIC Booklet PDF available internally (Link not available externally).

Technology Support Contacts

For issues with specific systems, use the relevant contacts:

• NCR Helpdesk (0845 611 6500, Opt 1, Opt 1): Tills (Cafe, Kiosk, Main, SCO, Mobile), Price Integrity, Software, ICH, Printers (Catalina, Lexmark, Mobile), HHTs, Lane Scheduler, Cafe Systems, Vocovo, Verifone PDQs, Digital Logbooks, SCO Screens.
• Technology Helpdesk (0845 611 6500, Opt 1, Opt 2): Gap Scanning, Back Office PCs/Printers, Chromebooks, Phone Lines, ASCOM Faults/Diverts.
• PFS Helpdesk (0845 611 6500, Opt 2): All Petrol related issues (except Power - contact Maintenance, or physical pump issues/leaks - contact Wayne FM / Property Maintenance).
• Replacement Mobile Devices/ASCOM/Peripherals: Use the Google Form (link in guide) for HHTs, ASCOM phones, PFS phones, Tablets, SIMs.
• City FM (Internal 6711): Till Belts, Furniture, ICH Enclosures.
• Bizerba Scales: Hardware (0844 8265201), Data/PLU Issues (0345 611 6500, Opt 3).
• MyTech Portal (on MyMorri): PC Movements, Ordering Large Equipment (Projectors, PCs, Screens), Replacement Chromebooks/Tablet Docks, VPN Tokens, ASCOM Clips.
• People Manager: Systems Access/Privilege Levels.

See the Contacts page for more details.