Key Contacts
Essential contact information for store support and escalation.
Central Support Centre (Internal Dial: 6711)
- Option 1: EMERGENCY ONLY (24/7)
- Sub Option 1: Maintenance Emergency
- Sub Option 2: Loss Prevention Emergency
- Option 2: IT & Technology Queries (24/7) - Use External number 0345 611 6500 first if possible (See detailed options below).
- Option 1: Calling from a store
- Option 2: Calling from a Petrol Filling Station
- Option 3: Maintenance & Procurement
- Option 1: Property and Refrigeration Issues (City FM also contactable directly)
- Option 2: Escalation of equipment issues (Consult Procurement Directory first; Mon-Fri 8am-6pm, Sat 8am-4.30pm, 24hr Emergency OOH)
- Option 3: Oracle & Order Pad Expense (Mon-Fri 8am-4.30pm)
- Option 4: Waste Management (Mon-Fri 8am-4.30pm)
- Option 5: Pest Control Issues (Mon-Fri 8am-6pm, Sat 8am-4.30pm)
- Option 6: Fleet Support (Mon-Fri 8am-5pm)
- Option 4: Customer Queries (Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 10am-4pm)
- Option 1: More Card Query
- Option 2: Any other Customer Queries (See also Customer Complaints Support below)
- Option 5: Retail Support Queries (Email Only: retailsupportoffice@morrisonsplc.co.uk - response within 24 hrs)
- Option 6: Supply Chain & Logistics
- Option 1: Supply Chain Emergencies (Use stock management routines first)
- Option 2: Logistics Support Team (Mon-Fri 7am-6.30pm / Sat 7am-6pm / Sun 9am-5pm)
- Option 7: Trading Helpdesk
- Option 1: Pricing or Promotions, POS, Scanning (Mon 6am-5.30pm, Tue-Fri 7.30am-5.30pm)
- Option 2: Search for Buying Team, Merchandiser, Market Street Specialist (Various hours - see guide)
- Emergency outside hours: Contact Option 7, Sub Option 1
- Option 8: People Support (Mon-Fri 8am-5pm)
- Option 1: Payroll
- Option 2: HR Systems
- Option 3: People, ER, Ops, Benefits, Central HR
- Option 4: Pensions
- Option 5: Training
- Option 6: Expenses
Technology Support
For IT issues, call the main **Technology Helpdesk: 0345 611 6500** and select the relevant options. State 'Online Store Pick' if related to Online Ops HHTs/Apps. See Operations Page for full details.
- NCR (Option 1 > Option 1): Tills, SCOs, Price Integrity, ICH, Printers (Receipt/Label), HHT Hardware, Van Cradles.
- Computacenter/IT Service Desk (Option 1 > Option 2): Store Network, Back Office PCs/Printers, Phones, ASCOM, Gap Scan App, Pick/Driver Apps (OSP), OSP Dashboard, Click & Collect App.
- PFS Helpdesk (Option 2): All Petrol Filling Station IT issues (except Power/Physical pumps).
- Bizerba Scales: Hardware: 0844 826 5201 | Data/PLU Issues: 0345 611 6500 Opt 3.
- Small Equipment Process (HHT/SIM/Mobile): EE Support 0800 079 0260 (Pass: Morrisons1899).
- Technology Escalations: technologyretailescalations@morrisonsplc.co.uk (Use after logging ticket & ROM approval).
- Online Growth Support (Escalations): techgrowthsupport-ug@morrisonsplc.co.uk (For unresolved Online Ops tickets via ROM).
Operational Support
- Accounts Payable: 0845 611 5700
- Front of House (Hilmore): 0845 611 5001 / 5002
- Insurance Helpline: 0845 611 4851
- News & Mags Contact: newsandmags@morrisonsplc.co.uk
- Trolley Services (Wanzl): morrisons@wanzl.com / Tel: 01376 386966
- TrolleyWise (Abandoned Trolleys): trolleywise@wanzl.co.uk (or via App)
People Support & Helplines
- Retail Trust Helpline (Confidential Support): 0808 801 0808
- Retail Trust Email: helpline@retailtrust.org.uk
- Retail Trust Website: www.retailtrust.org.uk
- Whistleblowing Helpline (Navex): 0800 084 3474
- Whistleblowing Website: http://morrisons.navexone.uk/
- See Central Support Option 8 for Payroll, HR Systems, Pensions, Training etc.
Loss Prevention & Audit
- LP Control Room (Major Incidents/Theft >10 Trolleys): 0345 611 6711
- Report standard theft/incidents via MySecurity App.
- Terri Waters (Audit and Stocktake Manager): Terri.Waters@morrisonsplc.co.uk
- Hannah Cleary (Senior Loss Prevention Manager): Hannah.Cleary@morrisonsplc.co.uk
- David Grey (Senior Loss Prevention Manager): David.Grey@morrisonsplc.co.uk
- Robert Palmer (Loss Prevention Specialist - Data & Analytics): Robert.3.Palmer@Morrisonsplc.co.uk
Customer & Partner Support
- Customer Complaints General Contact: 0345 611 6111
- Customer Complaints Email: customercomplaintssupport@morrisonsplc.co.uk
- Customer Contact Website: Morrisons.com/help/
- Just Eat Live Support: 02475 427 000 (For live order issues)
- Uber Eats Live Support: 0808 189 2471
- See Online page for Deliveroo/Amazon contacts.
Pharmacy Contacts (Central Team)
- Robert Brewis: robert.brewis@morrisonsplc.co.uk (07854 230 161)
- Elin Palmer: elin.palmer@morrisonsplc.co.uk
- Sarah Jane Morrison: sarah.jane.morrison@morrisonsplc.co.uk (07812 512 288)
- Patricia Greenwood: patricia.1.greenwood@morrisonsplc.co.uk (07970 923 100)
- Katy Hardaker: katy.hardaker@morrisonsplc.co.uk (07929 840 191)
Charity Collections & Foundation
- Holli Kellett (Charity Partnerships): holli.1.kellett@morrisonsplc.co.uk
- Foundation Enquiries (Large Sponsorship): foundation.enquiries@morrisonsplc.co.uk